My name is Hal Harris and your company, Heritage Bomanite, contracted to do a job at my personal residence in October of 2009. Patrick was the foreman/supervisor of the job and we are very pleased with the work and craftsmanship. However, when we re-installed the kitchen equipment it was apparent that the dimensions of the Thermador stove top were miscalculated and therefore left an inch of open space on both sides of the stove. Obviously this was not a good look and I called your company and Patrick came out to re-inspect and sort out a solution.
Patrick responded immediately to my call and tried to seek a remedy to the problem. He initiated a work order to New England Sheet Metal to make an adapter stainless steel plate to cover the gap that existed. The first effort was unsuccessful and Patrick went back to New England and designed another shim and brought that to install today.
Patrick and his assistant arrived to install the stainless steel cladding and I must say that I am very pleased with the results. Nobody would realize that we are covering a gap as it looks like the original Thermador installation.
From the very first day that your company came out to quote, demo and install the concrete we have been very pleased with the professionalism and are very satisfied and proud of the work done. We get many compliments of the style that you offered in flooring and countertops.
I wanted to thank you and your company and the people you have hired to get the job done at the highest level. As a Realtor in Fresno I come across many opportunities to recommend to people what they should do to change a kitchen, bath or flooring and your company will be the first thing I recommend to them. Keep up the good work!
Sincerely,